USPS Just Made It Easier to Enroll—But You Still Need to Log In

Key Takeaways

• In 2025, the USPS has streamlined the Postal Service Health Benefits (PSHB) enrollment process, but logging into the correct portal remains essential to complete actions.

• Understanding access platforms like LiteBlue and KeepingPosted.org is critical for managing your health benefits as a USPS employee or annuitant.

Easier Enrollment Starts with the Right Access

The United States Postal Service has simplified parts of the PSHB enrollment process in 2025, aiming to make it more user-friendly for employees and retirees. However, even with improvements in the system’s design, your participation still hinges on your ability to log into the appropriate platform. Whether you’re actively working or retired, missing this essential step can lead to missed coverage opportunities or costly delays.

Who Needs to Log In and Where?

Current Employees

If you’re currently employed by USPS, you must access the LiteBlue portal to manage your PSHB benefits. This is your main gateway to:

• Review plan options during Open Season

• Make or update your enrollment

• View personal benefits information

LiteBlue has multi-factor authentication (MFA) to ensure account security, so you’ll need your EIN (Employee Identification Number), password, and a method for verification.

Retirees and Annuitants

If you’re retired, your portal is KeepingPosted.org. Here, you can:

• Log in to view health benefits details

• Access PSHB enrollment tools

• Read official communications from OPM or USPS

Make sure your contact information is up to date in this system so you receive timely notifications about plan changes or enrollment periods.

Logging In: What You Need in 2025

Since security measures have increased, here’s what you typically need to log in:

• Your USPS EIN

• USPS Self-Service Profile (SSP) password

• A device for MFA verification (email or phone)

For KeepingPosted.org, you’ll likely need your CSA (Claim Number), birthdate, and a valid email for two-step authentication.

If you haven’t logged in recently, reset your password well in advance of Open Season. USPS recommends doing this annually.

What Happens If You Don’t Log In?

Failing to log in during key timeframes—especially during Open Season from November to December—means you could:

• Be automatically enrolled in a default plan

• Lose access to plan comparison tools

• Miss out on more cost-effective options

• End up with the wrong coverage for your needs

USPS and OPM send mailers and emails as reminders, but the burden is on you to act. Logging in is not optional—it’s the foundation of your benefits management.

Timing and Deadlines You Can’t Miss

In 2025, Open Season ran from November 11 to December 9. This is the only time most USPS employees and annuitants can make changes to their PSHB plan unless you experience a Qualifying Life Event (QLE).

Examples of QLEs:

• Marriage or divorce

• Birth or adoption

• Loss of other health coverage

• Move to a different service area

Outside of Open Season or a QLE, your ability to make changes is limited. Always mark Open Season on your calendar and log in early.

New Tools That Simplify the Process

USPS has added features in 2025 that help you make informed choices once you’re logged in:

• Plan Comparison Tools: Access side-by-side comparisons of deductibles, copayments, coinsurance, and annual out-of-pocket limits.

• Estimated Cost Calculators: Input your expected healthcare usage to see an estimated total yearly cost.

• Integrated Medicare Info: If you’re eligible for Medicare, some tools now factor in Medicare coordination benefits.

But none of this works if you don’t log in. USPS made it easier—but the system can’t enroll you or display comparisons unless you take that first step.

Special Considerations for Medicare-Eligible Annuitants

If you’re eligible for Medicare and are also a USPS retiree, logging in is even more important in 2025. The PSHB program has new rules requiring some annuitants and family members to enroll in Medicare Part B to retain full PSHB coverage.

Key Exemptions:

• Retired on or before January 1, 2025

• Aged 64 or older as of January 1, 2025

• Living overseas

• Receiving VA or Indian Health Service benefits

Logging into KeepingPosted.org gives you access to updates about your Medicare status and whether you’re required to enroll. If you don’t log in, you may misunderstand your obligations and risk losing drug coverage or other benefits.

Prescription Drug Coverage and Login Requirements

PSHB plans for Medicare-eligible annuitants now include an integrated Medicare Part D plan. This change introduces:

• A $2,000 annual cap on out-of-pocket drug costs

• A $35 cap on monthly insulin

• An expanded pharmacy network

To ensure you’re opted into this feature (or to opt out if desired), logging in is required. The opt-out process involves specific timelines and steps, all of which are detailed on KeepingPosted.org.

USPS Has Automated Enrollment—But Only to a Point

Starting in 2025, many eligible USPS enrollees are automatically transitioned from FEHB to PSHB. While this auto-enrollment is helpful, it doesn’t mean your work is done.

You must still:

• Log in to confirm your plan

• Review if any details need updating

• Ensure your Medicare coordination is accurately reflected

Don’t assume auto-enrollment means everything is taken care of. It’s a helpful step, but you need to stay engaged.

If You Need Help with Your Login

If you’re having trouble logging in:

• For LiteBlue: Visit ssp.usps.gov to reset your password or update contact info

• For KeepingPosted: Follow prompts on the homepage to recover your credentials or call the PSHB Navigator Help Line at 1-833-712-7742

The earlier you handle this, the smoother your enrollment experience will be.

Stay Proactive: Log In Every Year

Even if you’re not changing plans, logging in each year ensures:

• Your contact details are correct

• You don’t miss key USPS or OPM notices

• You remain informed about Medicare changes, cost updates, and coverage details

It’s easy to think that no changes mean no action—but that’s not true. Logging in yearly should be a regular habit.

Make Enrollment Work for You in 2025

USPS has improved the overall PSHB enrollment process by offering more digital tools, better comparison features, and some auto-enrollment functions. But none of that matters if you don’t log in.

Logging in is more than a formality—it’s your key to better health coverage, cost savings, and peace of mind. Get in touch with a licensed agent listed on this website for personalized help if you’re unsure about your plan or Medicare coordination.