Key Takeaways

  • You can manage most Postal Service Health Benefits (PSHB) changes online without needing to call anyone or fill out paper forms.

  • Online platforms like LiteBlue and KeepingPosted.org are designed to give both employees and retirees secure, streamlined access to update their PSHB coverage efficiently.

Why Online Access Matters in 2025

If you’re a current or retired United States Postal Service employee, managing your health benefits has never been more important. With the full transition to the Postal Service Health Benefits (PSHB) Program now complete in 2025, all USPS employees and annuitants are enrolled in a PSHB plan. Navigating this new system might feel daunting, but digital access tools simplify the entire experience.

More than just convenience, managing your PSHB plan online ensures timely updates, accurate information, and fewer paperwork hassles. Whether you need to switch plans, update dependents, or view cost information, the online route saves you time and stress.

Where to Access Your PSHB Information

For Current USPS Employees

You’ll use LiteBlue, the online HR portal provided by USPS. Here’s what you can do:

  • Review your current PSHB plan details

  • Compare different available PSHB plans during Open Season

  • Update your personal and dependent information

  • Submit plan changes during qualifying life events (QLEs)

To access LiteBlue:

  • Visit: liteblue.usps.gov

  • Log in with your USPS Employee ID and password

  • Navigate to the Benefits section

For USPS Retirees and Annuitants

If you’re retired, KeepingPosted.org is your go-to resource. The site is user-friendly and tailored for annuitants.

You can:

  • Log in and manage PSHB plan elections

  • View upcoming Open Season changes

  • Update contact and dependent information

  • Submit changes during QLEs

To access KeepingPosted:

What You Can Do Online (and When)

PSHB online tools are designed to help you stay in control of your benefits year-round. Here’s a breakdown of what you can do and the timelines involved:

1. Make Plan Changes During Open Season

Open Season typically runs from early November to mid-December each year. During this period, you can:

  • Switch to a different PSHB plan

  • Add or remove dependents

  • Change your enrollment type (Self Only, Self Plus One, Self & Family)

These changes take effect on January 1 of the following year.

2. Report a Qualifying Life Event (QLE)

Outside of Open Season, you can still make certain changes if you experience a Qualifying Life Event. These include:

  • Marriage or divorce

  • Birth or adoption of a child

  • Death of a covered family member

  • Move to a different coverage area

You generally have 60 days from the date of the QLE to report the change and update your PSHB coverage.

3. Update Contact and Dependent Information

At any time during the year, you can:

  • Change your mailing address

  • Update your email or phone number

  • Modify dependent details (like Social Security Numbers or student status)

These updates ensure you don’t miss out on important communications or coverage.

4. Review Cost and Coverage Summaries

The online platforms also allow you to view:

  • Monthly premium contributions (employee or annuitant share)

  • Plan deductibles, copayments, and coinsurance

  • Out-of-pocket maximums for Self Only and Family plans

This can help you anticipate healthcare expenses and budget accordingly.

Security and Access Tips

Because you’re managing sensitive health and financial data, both LiteBlue and KeepingPosted follow strict security protocols.

Here’s how to protect your access:

  • Use a strong, unique password for your account

  • Enable two-factor authentication if available

  • Log out of your session after use, especially on shared devices

  • Regularly review your login history if the platform allows

If you forget your password or have trouble logging in, both platforms offer a password reset process with identity verification.

What You Don’t Need to Do Anymore

Thanks to these digital tools, there are several things you can skip in 2025:

  • No need to call HR or OPM for standard plan changes

  • No need to mail physical forms or wait for confirmation via post

  • No more delays waiting for mailed documents or paper instructions

This shift saves not only time but also reduces errors and ensures changes are processed faster.

Managing Medicare Integration Online

If you’re a Medicare-eligible annuitant, the PSHB platform also integrates with Medicare Part B and prescription drug coverage under Medicare Part D through an Employer Group Waiver Plan (EGWP).

Through KeepingPosted.org, you can:

  • Confirm your Medicare Part B status

  • Learn which PSHB plans coordinate benefits with Medicare

  • Track prescription drug costs and your progress toward the annual $2,000 out-of-pocket cap

If you opted out of the Medicare drug benefit, you will see alerts about limited re-enrollment opportunities and coverage impacts.

When Online May Not Be Enough

While most PSHB management can be done online, there are a few situations where you might still need additional support:

  • Technical login issues that prevent access to LiteBlue or KeepingPosted

  • Appeals or disputes involving coverage denials or incorrect billing

  • Special enrollment exceptions not clearly listed online

In these cases, customer service lines or a licensed agent can guide you through the process.

Tips for a Smooth Online Experience

To get the most out of managing PSHB online, follow these suggestions:

  • Mark your calendar for Open Season dates each year

  • Review your coverage every November, even if you don’t plan to make changes

  • Bookmark your online portal for quick access

  • Keep your contact information current so you receive timely alerts

  • Download benefit summaries each year and save them in a secure folder for reference

Final Words on Staying in Control of Your PSHB Benefits

Using the online tools available to you in 2025, managing your PSHB plan has become easier and more reliable than ever. Whether you’re still working or enjoying retirement, digital access puts the power in your hands to make timely decisions and updates without relying on phone calls or mailed forms.

If you have questions about your eligibility, plan options, or enrollment periods, it’s a smart move to speak with a licensed agent listed on this website for professional assistance tailored to your situation.